Orders are processed the same or next weekday (Monday-Friday 10am-6pm, excluding holidays).
We ship the items from our online shop with DHL. You will be informed about the status of your delivery via the DHL shipment tracking and you can also manually adjust the time and place of delivery during the ongoing process and change it according to your wishes.
If you are not at home, both other senders and DHL will leave a message that the package will be delivered again or can be picked up at the package center. The packages are stored for about 7 days before they are sent back to us. Unfortunately, we have to charge you for the additional costs for the return (in the event of non-availability).
Date of delivery:
We will process your order as soon as possible after receipt. The delivery time can be found on the respective product pages.
In the event of revocation, you bear the direct costs of returning goods that can be sent by parcel post.
- Goods mail delivery nationally €1.95
- Shipping costs for parcels in Germany are €4.95
- Shipping costs package in Germany flat rate 7.49 €
- Order free of shipping costs from a minimum order value of €39.95
- Orders of bulky goods are also free of shipping costs from a minimum order value of €39.95!
For deliveries outside the EU, the customer bears the costs for any customs and import duties incurred in accordance with the statutory provisions of the recipient country.
International zone 1 - EU member countries: €17.99
Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland) Estonia, Finland (except Aland Islands), France (except overseas territories and departments), Greece (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d 'Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, (except non-European territories), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (except northern part)
International Zone 2 - European countries (non-EU): €39.99
Aland Islands (Finland), Andorra, Albania, Belarus, Mount Athos (Greece), Bosnia-Herzegovina, Campione d'Italia (Italy), Ceuta (Spain), Faroe Islands (Denmark), Georgia, Gibraltar (Great Britain), Greenland ( Denmark), Iceland, Channel Islands (Great Britain), Canary Islands (Spain), Kosovo, Croatia, Liechtenstein, Livigno (Italy), Macedonia, Melilla (Spain), Moldova, Montenegro, Norway, Switzerland, Russian Federation, San Marino, Serbia, Turkey, Ukraine, Vatican City, Cyprus (northern part)
International Zone 3 - World: €89.00
Algeria, Armenia, Azerbaijan, Canada, Egypt, Israel, Jordan, Kazakhstan, Lebanon, Libya, Morocco, Palestinian Territories, Saint Pierre and Miquelon (France), Syria, Tunisia, United States of America
International zone 4 - countries outside of zone 1 - 3: €98.00
All countries and territories not assigned to zones 1, 2 or 3.